Privacy Policy
TWard Digital LLC
Effective Date: October 30, 2026
Website: https://www.twarddigitalllc.com
1. Introduction
TWard Digital LLC respects the privacy of customers, website visitors, and business partners.
This Privacy Policy describes how we collect, use, share, retain, and protect personal information in connection with our website, notary services, loan signing services, remote online notarization, digital services, and AI-assisted customer communications.
2. Information We May Collect
Depending on the services requested, we may collect:
Names, email addresses, telephone numbers, and contact information
Appointment dates, locations, and service preferences
Document types and information relevant to requested services
Identity verification information required for lawful notarization
Business communications, customer inquiries, and service histories
Information submitted through website forms or AI-assisted conversations
Technical information collected through website hosting, analytics, and security technologies
Additional personal information may be processed through authorized remote online notarization platforms, including identification credentials, identity verification results, and audio-video session recordings.
3. How We Use Information
We may use information to:
Respond to inquiries and service requests
Coordinate, confirm, and fulfill appointments
Perform lawful notarial acts and signing services
Verify identity where required by law
Communicate with customers and contracting organizations
Prepare invoices and maintain business records
Protect against fraud and unauthorized activity
Meet legal, regulatory, and contractual obligations
Maintain and improve our website and customer service processes
4. AI-Assisted Communications
TWard Digital LLC may use an AI-powered assistant to respond to customer inquiries, answer general service questions, and help coordinate appointments.
Information customers submit to the AI assistant may be processed by the third-party technology provider operating the assistant.
Customers should avoid sharing sensitive identification numbers, banking information, passwords, or confidential documents through ordinary chatbot or messaging interfaces.
AI responses may be reviewed or corrected by an authorized representative. The AI assistant does not independently perform notarial acts or provide legal advice.
Where an AI-assisted communication is recorded, transcribed, retained, or reviewed, applicable disclosures and consent requirements will be followed.
5. Remote Online Notarization and Recordings
Remote online notarization requires the use of appropriate identity verification and communication technology.
Approved third-party providers may process identity documents, credential information, electronic signatures, and audio-video records.
Arkansas law requires approved remote online notarization solution providers to retain recordings of remote notarial acts for five years.
Such records may be accessed or disclosed when legally authorized or required.
6. Sharing of Information
We may share information when reasonably necessary to provide requested services with:
Authorized remote online notarization technology providers
Title companies, lenders, and signing services involved in an assignment
Website hosting, email, communication, and customer service providers
Document delivery or shipping providers
Government authorities or other parties when legally required
We do not authorize unrelated third parties to use confidential notarization documents for their independent marketing purposes.
This policy does not override separate data practices disclosed by third-party providers.
7. Data Security
TWard Digital LLC uses reasonable administrative, physical, and technical safeguards appropriate to the information handled and the services performed.
Where available and appropriate, secure third-party portals may be used for identity verification, document handling, and electronic notarization.
No method of electronic communication or storage can be guaranteed completely secure.
Customers should use designated secure submission methods when sharing sensitive documents.
8. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, meeting legal obligations, resolving disputes, and protecting legitimate business interests.
Records maintained by remote online notarization providers are subject to applicable statutory retention requirements.
Other categories of records may be subject to different retention periods.
9. Cookies and Website Technology
Our website may use cookies and similar technologies provided by our hosting platform and integrated services for website operation, security, performance, and analytics.
Visitors may manage certain cookie preferences through their browser or website consent controls, where available.
Third-party services may have additional privacy practices.
10. Customer Choices and Privacy Requests
Customers may contact TWard Digital LLC to request information about personal data maintained by the business, request corrections, or request deletion where permitted by law.
Certain notarial, financial, contractual, or legally required records cannot be deleted on request.
Requests will be handled subject to applicable law and reasonable identity verification.
11. Third-Party Websites and Platforms
Our website may contain links to third-party services, including electronic notarization platforms and professional service providers.
Those organizations operate under their own privacy practices. TWard Digital LLC is not responsible for their independent privacy policies or website content.
12. Children's Privacy
Our website and services are primarily intended for adults and individuals authorized to request business or notarial services.
We do not knowingly solicit personal information directly from children under 13 through our general website or AI customer service agent.
If we learn that personal information has been collected from a child inappropriately, we will address it in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology providers, or legal obligations change.
The revised version will be published on our website with an updated effective date.
14. Contact Information
For privacy-related questions, requests, or concerns, contact:
TWard Digital LLC
Monticello, Arkansas
Email: tward@twarddigitalllc.com
Phone: (870) 623-5280
Website: https://www.twarddigitalllc.com